About us
REMS is number 1 on Airbnb Málaga in terms of revenue and quality.
We provide great holiday experience to our guests and high end real estate management services to our clients; purchase, design and property management in the most valuable locations of the Costa del Sol.
Excellence and organization are our mottoes, our young and ambitious international team is ready to face any challenges, grow and establish itself as a leader in the industry.
The Night Guest Service Agent is in charge of ensuring a perfect guest experience by: communicating, welcoming and assisting them during their stay, while ensuring the quality compliance of the properties. He is also responsible for reporting to the Property Managers and Property Leaders.
What you will do
- Guide our guests using our communication tools (PMS and phone calls).
- Welcome the guests to the properties and assist them during their stay (check-in).
- Offer additional services to the guests (guided tours, extra cleaning, breakfast, etc..).
- Acknowledge and advise on tourist attractions (food & beverage recommendations, transportation, cultural events, etc.).
- Cover the reception of the guests in our office.
- Communication with the Property Management, Cleaning and Maintenance Departments on the specific operation needs.
Skills and Qualifications
- Good writing and spelling capabilities in English and Spanish (French and any other language is a plus).
- Be reactive, adaptive and improvise while facing issues.
- Having strong customer relationship capabilities.
- Good knowledge of Andalucía is a plus (restaurants, cultural sites, activities…).
- Experience as a receptionist in a hotel or AirBnB apartments is a plus.
- A Bachelor’s degree in a relevant field is a plus.
Life of a Guest Service Agent
In this video our GSA Yasmin tells about her day-to-day tasks and responsibilities.
Life of a Guest Service Agent
In this video our GSA Yasmin tells about her day-to-day tasks and responsibilities.
Conditions and benefits
Location
Malaga Historic Center.
Schedule
5 days/week,
5-8 hours/day.
Detailed schedule will be
defined every month.
Contract
Permanent employment contract.
Days off
2 days per week.
Salary
between 20.500€ and 25.500€ annually.
Guest Manager recruitment process
Phone screening
Interviews
Offer
Join us
Fill in this form and our recruiters will consider your application.
