About us
REMS is number 1 on Airbnb Málaga in terms of revenue and quality.
We provide great holiday experience to our guests and high end real estate management services to our clients; purchase, design and property management in the most valuable locations of the Costa del Sol.
Excellence and organization are our mottoes, our young and ambitious international team is ready to face any challenges, grow and establish itself as a leader in the industry.
The Guest Manager is in charge of communicating, welcoming and assisting our guests during their stays after making sure the properties are ready to receive them. He should also ensure that they remain in a perfect state and he is also responsible for reporting to the property managers and property leaders and promoting our services.
What you will do
- Guide our guests using our communication tools (PMS and WhatsApp for Business).
- Welcome the guests to our properties and assist them during their stay (check-in).
- Offer our additional services to the guests (guide tour, etc.).
- Attend phone calls and receive guests in our office.
- Communication with the cleaning staff and maintenance.
Skills and Qualifications
- Good writing and spelling capabilities in English and Spanish (French and any other language is a plus).
- Be reactive, adaptive and improvise while facing issues.
- Having strong customer relationship capabilities.
- Good knowledge of Andalucía is a plus (restaurants, cultural sites, activities…).
- Management responsibilities, with great career potential growth as a Property Manager.
- Experience as a receptionist in a hotel or AirBnB apartments is a plus.
- A Bachelor’s degree in a relevant field is a plus.
Life of a Guest Service Agent
In this video our GSA Yasmin tells about her day-to-day tasks and responsibilities.
Life of a Guest Service Agent
In this video our GSA Yasmin tells about her day-to-day tasks and responsibilities.
Conditions and benefits
Location
Malaga Historic Center.
Schedule
5 days/week,
5-8 hours/day.
Detailed schedule will be
defined every month.
Contract
Permanent employment contract.
Days off
2 days per week.
Salary
between 16.000€ and 20.000€ gross annually.
Guest Manager recruitment process
Phone screening
Interviews
Offer
Join us
Fill in this form and our recruiters will consider your application.
