Holiday rental management
Premium service for luxury properties in Malaga & Costa del Sol
Why choose us?
We offer a premium property management service for demanding owners, based on 3 core principles:
Quality
As a result of our efforts, we have become the number 1 holiday rental manager in terms of quality.
According to the leading Airbnb rental analytics platform, AirDNA, we rank number one in quality among the top 65 Airbnb managers in Spain, with an average rating of 4.8/5 on Airbnb and 8.9/10 on Booking.com, based on 8000+ reviews.
From reservation to check-out, we care for our guests as if they were friends, ensuring that the welcoming spirit of Airbnb is maintained.
We personally greet our guests and provide them with a personalized portal where they can access additional services, customized itineraries, and special discounts agreed with different providers (activities, guided tours, restaurants, spas, etc.).
Our operational excellence and the quality of our guests’ experience have have earned us the highest recognition on Airbnb: the SuperHost status. This seal of excellence is a key criterion for the most demanding travelers.
According to an Airbnb report, SuperHosts earn an average of 22% more revenue compared to regular hosts with similar listings.
We choose not to use subcontractors.
This decision allows us to ensure an impeccable standard in all the services we provide, as they are all delivered directly by REMS employees.
As a result, your property benefits from enhanced security: we never grant access to anyone who is not a REMS employee or a guest registered with the national police.
We have also chosen to be present, with offices in each city where we operate. This helps us guarantee a proper welcome experience and to be available for our guests.
Our team is delighted to welcome each traveler, advise them on the rules, assist with property access, offer recommendations on tourist activities, and even provide refreshments and luggage storage if needed.
This on-site presence also allows us to respond quickly when a guest arrives at your property and to handle maintenance operations efficiently, optimizing guest satisfaction.
Track your property’s rental activity anytime, anywhere.
1. Real-time monitoring with our owner app:
- Sales Figures: View your revenue in real-time.
- Calendar: Access your property’s booking schedule and receive new reservation notifications.
2. Monthly Reports:
- Detailed invoice: gross and net income breakdown.
- Statistics and reviews: comprehensive performance data and guest feedback.
- Photos and videos: visual documentation of any technical interventions.
- Additional information: any other relevant details about your property’s performance.
3. Quarterly property check:
- Full inventory: detailed inventory of your property.
- Current state documentation: photos and videos of the property’s condition.
- Maintenance and repairs: updates on any maintenance or repairs carried out.
- Design recommendations: suggestions from our interior designers.
4. Annual Performance report:
- Receive a comprehensive report summarizing your rental’s yearly performance.
5. Easy Communication:
- Dedicated WhatsApp Group: Each owner has their own group for efficient, 7-day-a-week communication with our team.
- Property Manager: A dedicated manager is assigned to your property to address any questions or concerns.
Full delegation
We take care of absolutely everything: from communication and reception, to cleaning and maintenance.
Your property will stand out on the market thanks to our professional photographer and home stager, supported by our Design department.
Our marketing team will ensure the creation and broadcast of your listing on 40+ of the most famous online travel agencies, as well as our own comission-free booking site.
It will appear in 5 languages in order to attract international travelers.
Our team cleans, repairs, does quarterly inventory and proceeds to any necessary improvements.
We provide bed linen, towels, hygiene products, condiments, coffee capsules, and home perfume. Additionally, we provide a professional laundry service at no extra cost to the property owner.
We keep a deposit for each reservation, your property is then inspected by our staff at each check-out.
If we notice any damage or theft, we would charge the corresponding amount from the deposit and proceed with the necessary repairs and replacements.
We offer flexible check-in options to suit our guests’ preferences: they can be personally welcomed at the door, meet at our nearest office, or choose the convenience of self-check-in using our smart lock system.
By eliminating physical keys, we enhance both the guest experience and property security. Each guest and team member receives a unique access code, allowing us to monitor access history for added peace of mind.
To ensure guests feel at home, we provide a dedicated guest portal for each property. This portal includes check-in instructions, local travel tips, FAQs, and a professional video tour that covers all key details of the property, including appliances, parking access, and more.
To ensure the complete delegation of your property management, we take care of:
- Declaration of holiday rental activity.
- Obtaining architectural compliance documents.
- Legal guest registration with the police system.
- Monthly and yearly rental activity reports.
- Supply management & invoices storage.
- Management of insurance cases.
- Representation in legal tourism and police inspections.
- Meetings & communication with the community.
- Mail retrieval.
Maximum performance
Our focus on quality has made us the N1 Airbnb account in sales figures in Malaga through these key areas:
Our knowledge of the market and advanced algorithm enables us to obtain optimum result on the average occupancy and daily rate.
Thanks to our efficient housekeeping teams, we do not need to block 1 day and “lose” a potential reservation after each check-out.
We also authorise reservations for a minimum of 1 day so as not to lose out on potential income from last-minute bookings or “gaps” between 2 stays.
Check our results in 2021, 2022, 2023, and 2024 in comparison with the market.
We have built a unique dynamic pricing algorithm that determines the optimal price per night and updates it twice a day.
Unlike many property managers who rely solely on machine intelligence, we also incorporate human performance monitoring for smarter pricing adjustments.
Our commitment to maintaining high-quality standards attracts guests with discerning tastes, who are willing to pay premium rates and tend to be respectful of the property. These guests often return or recommend our rentals to friends and family, ensuring a consistent and reliable client base.
Our primary target markets include guests from Western and Northern Europe, as well as North America.
Our properties occupy a distinct, high-end niche in the market. Rather than competing on price, we differentiate ourselves through exceptional service quality and luxury holiday rentals.
Based on our Airbnb research, only 5% of accommodations in Malaga area meet high-end criteria. Of those, only 20% are managed by Superhosts. This means the rentals we manage compete in an exclusive 1% of the market – offering both luxury experiences and top-tier service.
Our clients' opinion
Our clients answered frequently asked questions about our holiday rental service and their property's performance.
Our clients' opinion
Our clients answered frequently asked questions about our holiday rental service and their property's performance.
Our results vs. the market
As a result to our quality-focused positioning, in 2023 our holiday rentals outperformed the market by an average of +62% on the revenue and +23% on the occupancy.
Our results vs. the market
Thanks to our quality-focused positioning, in 2023 our vacation rentals outperformed the market by an average of +62% on the revenue and +23% on the occupancy.
Our rental management in numbers
Property Manager in Malaga according to Airbnb ranking.
Best Airbnb Manager in Spain according to AirDNA
Average revenue gap with the market in 2023
Number of guests we received in 2023.
Obtain your rental forecast
We will contact you to evaluate your potential revenue and provide you with all our service details.
FAQ
Can REMS manage my property?
There are 2 main criteria for us to start managing a property:
1. Location: our operating area is Malaga province (Mainly Malaga city, Torremolinos, Benalmadena, and Fuengirola).
2. Design: our guests have high standards while choosing their holiday rental. In case your property requires a renovation, our Design department can offer the best tailor-made for your Airbnb.
How does REMS calculate their commission?
We apply our commission on the net income, and not on the gross income as many management companies do.
The net income corresponds to the gross income minus platform fees (Airbnb, Booking.com, etc.) and cleaning fees.
How much does REMS charge for the holiday rental management service?
Our fees are calculated individually and according to a series of factors: the location, the size, the design quality, the features (swimming pool, private rooftop, parking, etc.), and the number of properties owned.
To receive a performance forecast and a presentation of our offer, please complete this form.
What is the duration of the Property Management contract?
Our clients have the flexibility to terminate the contract at any time.
Who pays the utility bills?
An owner pays all the bills related to the property: water, electricity, gas, and internet bills.
What is the minimum and maximum number of nights guests can book?
We optimize the occupancy rate and thus your income by giving the guests the possibility to rent your property from 1 to 60 nights (maximum legal period).
How much time do you block for the cleaning after each check-out?
0 nights: we take care of the cleaning within a few hours between each check-out and check-in. This allows us to optimize your occupancy rate, and therefore the profitability of your accommodation.
Who is paying the cleaning fees and how much does it cost?
The guests pay for the cleaning service and the applicable hotel tax.
Depending on the size of your property, we define a fixed price applied to each stay. This price is based on the number of spaces: bathrooms, bedrooms, terraces, hot tubs, living room, kitchen, etc.
Client Testimonials
More than seventy investors and property owners trust our service. Here are the stories of some of them:
Investment, Design & Rental
Design & Holiday rental
Design & Holiday rental
